Privacy Policy

Introduction

Kilbourn Guitar Co. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, and shipping/billing addresses
• Payment Information: Credit card details and billing information (processed securely through Square)
• Account Information: Username, password, and preferences if you create an account
• Communication Data: Information you provide when contacting us via email, phone, or contact forms

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze site traffic

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchases and inquiries
• Send promotional emails and updates (with your consent)
• Improve our website, products, and customer service
• Prevent fraud and enhance security
• Comply with legal obligations

Payment Processing

All payment transactions are processed securely through Square, Inc. We do not store your complete credit card information on our servers. Square's privacy practices are governed by their own privacy policy, available at https://squareup.com/legal/privacy.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us operate our business (e.g., Square for payment processing, shipping carriers for order fulfillment)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, contact us at the information provided below.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and advertising

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Email Marketing

If you opt in to our mailing list, we may send you promotional emails about new products, special offers, and company updates. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

Your privacy matters to us. Thank you for trusting Kilbourn Guitar Co. with your information.